How to Create a DEWA Account in Dubai

If you find yourself living in Dubai for the first time, then you’re looking for a steady supply of water and electricity, and that’s what the DEWA is all about. DEWA stands for Dubai Electricity & Water Authority. Since 1992, this organisation has been providing power and water to the good people of the UAE. Even with over 780,000 customers, they’ve hit a happiness rate of 95% in 2016.

DEWA has been doing their job since its creation (when the Dubai Electric Company and Dubai Water Department merged), and that includes setting up a new account with them. That being said, here are six steps you can take to get the ball rolling on your DEWA account, but really, you only need three:

Also Read: How to Save Money as an Expat in Dubai

Step-by-step Guide on How to Set up a DEWA Account

 

A. Offline Process

1. Pick up an application form for services from DEWA customer service locations. There are DEWA customer service locations located throughout Dubai, and they will have physical application forms for you to fill up.

2. Fill up the form, collect the required documents for submission to one of these customer service locations.

It would be a good idea to bring the required documents with you before you even collect the physical application form from any of the DEWA locations. That way you can submit all these in one go. Here are the required documents:

• Copy of signed Tenancy Contract.
• Passport copy (tenant and landlord) with valid visa page.
• Proof of Ownership or Deed of Sale or Sales Agreement copy.
• Authorisation letter, in the absence of the applicant.

And here are some additional requirements if the company leases the property.

• NOC issued by the company.
• Trade license of the company.
• Passport copy of the company’s authorised signatory.

3. Pay the security deposit and other fees. Collect your official receipt.

This is pretty straightforward, and the fees are pretty minimal. Security deposits are AED 4000 for villas and AED 2000 for apartments. There is also a connection fee from somewhere between AED 100 – AED 300. Plus a small admin fee of only AED 30.

B. Online Process

1. Click this link to visit DEWA’s official website. This allows you to fill up the application form online and submit it right away. Just click “New To DEWA” and type in the required fields.
2. The same link will allow you to submit all the required documents mentioned above through the same portal.
3. Paying security deposit and other fees.

After submitting your form and required documents, you’ll be sent a Welcome Email with a link to pay the security deposit. You will have to register onto the DEWA website first before being able to pay this. You can also pay at any DEWA smart payment channel.

And there you have it! Once you’ve completed either the offline or the online method of setting up a DEWA account, your water and electricity services will be activated within 15 hours, and you can go on with enjoying the UAE in all its glory and abundance.